Customer Advisor
£26,940
Cross Site
- Full time
Start date
2024-07-01
About the job
This vacancy has now expired. Please see similar roles below...
"About us
Being part of the Admiral family, means joining the best company to work for in the UK, voted by our staff members in 2023. Admiral is a global business offering a range of insurance products, from motor to pet protection and more.
What’s our secret? Putting our customers at the heart of what we do, giving industry leading service and ensuring all our staff are provided with a range of benefits, training, development and fun which is central to our famous inclusive Admiral culture.
Our ethos of happy customers and even happier colleagues gives us a real family feel.
About the Role
You’ll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time.
What we expect from you:
- Ability to deliver great customer service using clear communication
- Motivated by money and teamwork as well as being self-motivated
- A willingness to always learn new things and to progress
- Resilience
About your career
Our amazing employees are at the heart of our success – without them, Admiral would not have scaled the heights we have for the last 30 years. That’s why we do everything in our power to make work a happy, fulfilling place to be! We’re all about investing in our colleagues, providing them with the best training and tools to help them be successful in our business. We’re all about investing in our people, and that means they get to enjoy their work, learn new skills and find their perfect career path within our business. Internal growth is just as important to us as a company, as it is to you, and everyone has the chance to shine and succeed.
The Department
Data Validations As a Data Validation handler, your primary focus will be identifying any potential inconsistencies between live policies and existing/cancelled policies or quotations. This role involves the critical task of maintaining the trust and integrity of our customers. When discrepancies are uncovered, you will initiate a validation process. This entails requesting the necessary documents to be submitted for review. During this validation phase, you'll be at the forefront of managing incoming emails and calls, with a focus on resolving and closing each validation. This includes the responsibility of identifying and addressing potential fraudulent policies. An aspect of your role will be ensuring that all reports are processed with maximum efficiency and accuracy, ensuring we have the right information for both the business and our customers.
Related jobs
Salary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Department
Pricing and Analytics
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
We are looking for an inquisitive and focussed individual, keen to make an impact using innovative analytic methods. As a Senior Data Scientist you will have a passion for data science and will be eag
Reference
8649
Expiry Date
01/01/0001
Vacancy managed by
Charlotte SideVacancy managed by
Charlotte SideSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Department
Pricing and Analytics
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Do you have analytical skills and want to take on a new challenge, or do you like problem-solving and want to switch careers? If so, we have a great opportunity for you in the MI Transform area of our
Reference
8792
Expiry Date
01/01/0001
Vacancy managed by
Charlotte SideVacancy managed by
Charlotte SideSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Department
Pricing and Analytics
MBA
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Who are we? Founded by two MBAs with a vision for creating a challenging, enriching work environment, Admiral Group has evolved into a highly successful FTSE 100 Financial Services company. With o
Reference
8553
Expiry Date
01/01/0001
Vacancy managed by
Jessica WaltonVacancy managed by
Jessica WaltonRelated posts
Teaser
Graduates and StudentsContent Type
BlogPublish date
13/08/2023
Summary
Intellectually challenging, interesting and enjoyable.Jobs in Business Analytics, Pricing and Management Information (MI) functions are at the very heart of a company. Through data analysis, the
by
Valvanuz Guerrero
Teaser
Business SupportContent Type
BlogPublish date
08/08/2023
Summary
The Data Academy: our Data community With Tech and Data skills in high demand, we want to make sure our colleagues stay at the top of their game and invest in their development while at A
by
Carter Campbell
Teaser
Business SupportContent Type
BlogPublish date
29/06/2023
Summary
Working part-time can allow for a great work-life balance Charlie Hadley joined as a Data Coach for our Data Academy, a hub for our 700+ data colleagues to network and upskill together. A
by
Carter Campbell
Teaser
GeneralContent Type
BlogPublish date
23/05/2023
Summary
Explore a day in the life with Josh So you’re a whiz at numbers and have a deep interest in data? If you like the sound of a structured environment that’s inclusive and empowering with amaz
by
Ben Moriarty
Teaser
Business SupportContent Type
BlogPublish date
05/07/2022
Summary
Ellena, Manoor and Rhys joined us straight from university as Graduate Data Scientists. Having been in the role for just under two years, they’re here to give the lowdown on what to expect as
by
Valvanuz Guerrero
Teaser
Business SupportContent Type
BlogPublish date
13/04/2022
Summary
Emma McCarthy is a Senior Pricing Analyst working in International Pricing, primarily with our Spanish business Admiral Seguros. Read on to have an insight into the role. What do you do
by
Meg Evans
Teaser
MBAContent Type
BlogPublish date
19/08/2021
Summary
Want to know some of the questions we get asked at the end of an interview for one of our MBA programs? Here’s a comprehensive list, along with the answers! What is the duration of your MBA
by
Joelle Evans
Teaser
Business SupportContent Type
BlogPublish date
30/06/2021
Summary
Tom Coxon has worked as a Retail Pricing Manager for the past year and is one of our experts in Motor Pricing. Having had a somewhat negative perception of insurance as a young student, Tom
by
Nicholas Thomas
Our Benefits
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.
Share
Schemes
Flexible
Working
Local
Discounts
Travel Season
Ticket loans
Groups
& Societies
Development
Opportunities